Key Roles and Responsiblities

Title

 Role

Examples of Responsibilities/Duties

Loan Processor Processing of Retail Applications Reviewing initial applications, pulling credit,
preparing disclosures, preparing file for submission, retrieving, reviewing, and submitting conditions, coordinating 3rd party documents
Loan Officer Coordinate the loan
process with the
borrower
The main point of contact for the borrowers. Walking the borrower through the loan process, requesting and collecting borrower documents if needed, coordinating the rate, terms, and fees of the loan, pulling credit, running Calyx AUS, locking the loan with the Lock Desk, structuring the loan application.
Lock Desk Locking all loans in our IOS Receives lock requests from all Sales staff, prepares lock confirmations, assists Operations Manager in hedge pipeline management, manages locked pipeline to ensure MFG is meeting each investors minimum delivery requirements, and lock expirations
Operations Manager Oversees all Wholesale, Retail Sales & Operations Employees Creates and enforces company policy and procedure for all employees. Oversees every department in both Wholesale and Retail Divisions and Operations. Ensures turn times are met for each department. Issues disciplinary action if necessary. Assists in loan production and is responsible for conflict resolution.